Privacy Policy

Effective Date: March 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit this website or purchase products such as Gelatine Sculpt™.

By using this website (the “Site”), you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect certain information when you visit our website, place an order, or contact our support team.

Personal Information

When you interact with our website, we may collect personal details such as:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order details

This information is used only for legitimate business purposes such as processing orders and providing customer support.

For security reasons, complete credit card information is not stored on our servers. Payments are processed through secure third-party payment providers.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically through your browser or device, including:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring websites

This information helps us understand how visitors use our website and allows us to improve performance and user experience.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

Cookies may help us:

Remember your preferences
Improve website functionality
Analyze traffic and user behavior
Support marketing and advertising efforts

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

How We Use Your Information

The information we collect may be used to:

Process and deliver orders
Provide customer support
Send order confirmations and shipping updates
Respond to questions or requests
Improve website functionality and performance
Send promotional emails (only if you choose to receive them)
Comply with legal obligations

We use your information only for legitimate operational purposes related to our services.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share information with trusted service providers that help us operate our business, such as:

Payment processors
Shipping and logistics providers
Email service providers
Website analytics services
Customer support platforms

These partners are required to keep your information secure and use it only for authorized purposes.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We implement appropriate security measures to protect your personal information. These measures include secure servers, encrypted connections (SSL), and protected payment processing systems.

While we take reasonable precautions to safeguard your data, no online transmission can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. These external sites are not controlled by us and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing any personal information.

Data Retention

We keep personal information only for as long as necessary to:

Process transactions
Provide customer support
Maintain business records
Comply with legal obligations

Once the information is no longer required, it is securely deleted or anonymized.

Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will take steps to remove that information promptly.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the ability to:

Request access to your personal data
Request corrections to inaccurate information
Request deletion of your personal information
Unsubscribe from marketing communications

You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

Your continued use of the Site after updates are posted indicates acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: contact@customercs.com
Phone: +1 (925) 231-0148

We are committed to protecting your privacy and maintaining your trust when you use our website and products.